Poor Customer Service

I am posting this on Hellopeter because i tried contacting Bin Rashied directly and have not received even an acknowledgement of my complaint which is a month later! I would like to complain / voice my very unpleasant service I received at your Woodstock branch on Tuesday evening. Your store manager, African male, I unfortunately did not get his name was very impolite and really unhelpful. My daughter has a school project that required a pizza box, we approached your manager requesting that we are purchasing a Pizza but could he please put it in the tray we had in the car as we will be needing the box. He was quite blunt in that he said no they do not do that, we then asked can we purchase an extra box with the Pizza we were buying he outright said don’t we understand he doesn’t do that but we can take the Pizza out of the box when he gives it to us, otherwise he can’t help us. To note we were not asking for a box we were buying a pizza and simply asking not to put it in the box. Now I understand if that is your policy and that’s what his been instructed to do, but there is a manner in which one addresses a customer and I can assure you after this incident your store in Woodstock has a lost a customer forever. I will not accept rudeness & unhelpful service when we are paying customers. To make things worse for your store we politely left, crossed the road and went into Debonairs who served us with a smile and wait for it…gave us a box for free. Now that’s what you call service. Disappointed to say the least but too often in this country we are accepting of poor service and I will not stand for it any longer.