KS
Kim S

1 reviews | Active since Jan 2021

07 Jan 2021, 15:39

We checked out a day early due to the following issues

We checked out a day early due to the following issues: My iPhone was ****** from my bed whilst I was sleeping, somebody literally reached through the window and took my phone from the bed whilst I was asleep. I forgot my Nike sneakers under the bed, when we asked Billsbest they said they did not find it, this is after we left a fridge full of meat and food and we gave the staff a R200 tip, they still claimed that they did not find the sneakers. The bedding was very smelly, after the 1st day we asked them to change it and they did. Then, they did a linen change a few days later and that linen was smelly too. The place gets very dusty from the sea sand, there is no mop or broom, we had to ask twice on the same day for these. They only take out the trash every 3 days. The braai had holes as big as my hand and the coal falls right through, our neighbor said that she complained about this the year before and she was surprised to see that they had not replaced it. When the Billsbest manager came to our unit she was telling us about another unit where there was blood all of the unit, this is information you do not share with guests as it will make them feel uneasy, which we did. Communication is very poor, initially, when booking we asked if the accommodation is wheelchair friendly via there Whatsapp platform, we had to ask a few times before they responded. I do not recommend this place at all, the view is beautiful but it is no worth all the problems.

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