Never received the refund

<p>Dear Hellopeter,</p> <p>I would like to lodge a complaint against Bill Harrops Balloon Safaris. I have made a booking with the company and paid in full for a Balloon Safari for two people for last year the 7th of November 2016. Bill Harrops company canceled the flight due to weather conditions, my clients were unable to reschedule as they needed to catch a flight the next day. I have been promised a refund, and as of yet, today the 5th of February 2017 I still have not received the refund. I feel I have been treated rather unprofessionally from this company. I keep on contacting them, and only to be promised they will respond, but they never do. Would you be able to look into this for me, as I feel this is unacceptable from a company that has a reputation as being a good tour operator, only to be treated like this? Kind regards Jason</p>