Bill Harrops - Quick to take money, reverse not true!

<p>We booked a flight for 19 March, and paid well in advance, The flight was cancelled due to inclement weather. BHBS policy states in no uncertain terms that if a flight is cancelled by them, the client has the option to rebook, or get a refund. Since we wanted to take overseas visitors on the flight, but they were leaving 2 days later, we contacted the office on 20 March and requested a refund.</p> <p> </p> <p>THREE weeks later, we had still not been refunded!! I contacted them again, and Kathy told us that their accountant was away for the week, and they couldn't do the refund. It is strange how the accountant needs to be present to do a refund, but is not necessary to receive money! Secondly, he was around the previous 2 weeks, so why wasn't the refund done then!?!?!</p> <p> </p> <p>Today is 19 April, ONE month since the flight. I have STILL not been refunded!!! Needless to say, I will NEVER use this useless, dishonest company again!</p>