No sense of Urgency NO customer care

I bought a food business which included a Big Boy bike. Since starting the business on 2 March 2015 I haven't had a bike that is properly repaired or roadworthy. First week we started off with a loan bike from original owner as Big Boy was getting it serviced and in roadworthy condition. Then we get the bike the next week and it has been a disaster ever since. It comes back to us and then something else goes wrong. They have no sense or urgency to get us back on the road and my business relies on deliveries which I cannot do without a bike! Today it has been in the entire day on which I have now lost all today's deliveries. They NEVER call or provide any info or feedback. the owner isn't there and won't take my calls anymore she keeps on putting the mechanic on the phone who is useless and just keeps on giving more excuses. Don't make use of their services. The don't know the meaning of customer service or even how to fix a bike for that matter.<br> Utterly disgusted and frustrated!!!!