Biker's Warehouse Poor Ethics (Puzey Motor Corporation)

What a **** experience.

On 20 July 2018 I purchased a helmet from The Biker’s Warehouse in North Riding. I wore the helmet for 5 min on the ride home. When I arrived at I home I found that my girlfriend has purchased me a helmet for my birthday. I was unable to return the helmet on the 21st as I was not in the area and they were closed on Sunday the 22nd of July. I proceeded to return the helmet to them in the original condition with absolutely no damage or amendment to it on Monday the 23rd.

At first they didn’t seem like they wanted to take the return, after a few minutes of the consultant talking to the manager they agreed to do the return. But they then informed me that they will be charging me a 10% handling fee, I disputed this as I only wore the helmet for 5min but they were unwilling to take the return if I didn’t agree to pay the R650 handling fee. I had no choice so had to take the charge.

They processed the return on the same day (23 July 2018) back onto the card I used to purchase the helmet. It is now a week later and the funds are still not back in my account. As a result I have now incurred a financial loss with regards to the interest I am being charged on the amount outstanding on my credit card along with the ridiculous R650(10%) handling fee.

I find this completely ridiculous and an example of a retailer that doesn’t give a **** about their clients.