Bikeline left us starnded for over three hours

After seeing first hand how poorly Bikeline reacted to my husband's call, I will be cancelling my policy for my bike asp.<br> <br> My husband and myself were left stranded on the N1 for over three hours. (11:45 am breakdown to 16:00 drop off) <br> <br> Tudi did nothing besides text a call centre number, the call centre was not helpful and after calling multiple times in a two hour duration, it was advised by the call centre that there had been NO call logged for any assistance. In that two hour bracket, we had called them multiple times and we were told that they would call back. That did not happen. My husband sent Trudi multiple text messages as well, with NO response. <br> <br> The tow company called and sent a driver that had no concept of where we were, after multiple calls to the driver, it was established that he was lost and then on the opposite side of the highway. What a joke.<br> <br> Is it too much to ask for a broker that can call back and check on the safety of the person/s and maybe after an hour/s in the baking sun ensure that the call centre that your affiliated to has done what they are contracted to do? <br> <br> I think this service is poor and the broker has a bad attitude. <br> <br> <br> <br>