IM
Ian M

1 reviews | Active since Oct 2023

16 Oct 2023, 16:51

Stay away from this company

I paid for golf trike to be collected in Mosselbaai and delivered to Boksburg. I paid additional cost to be bubble wrapped wich is an aditional option on their booking form. This bike is or shall I say was brand new when collected. Attached to the bike was a plastic container that you can buy at Wespack. In this box was a motorbike helmet 2x motorbike jackets valued at R14 000 the spare key and the bike charger as this is an electric vehicle. On arrival the lid of the plastic box was missing as well as both jackets the spare key and the charger. The bike was never wrapped that would have prevented the lost of equipment being it theft or lost in transit. The bike was soaked and is non functional anymore the wires burned due to access water that could have been prevented if wrapped. Peter's repond is I will refund you for the bubble wrap but your loss not my problem. Refuse to assist with repair to the bike that was caused by his negligence. His latest response is he wants to charge me R250 extra for the transport of this plastic container that was part of the bike. All metal parts are rusted. Watch out for Peter you will not get any after sales service and the arrogance is amazing.

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Replies (3)
Bike Freight Transport
Bike Freight Transport's reply16 Oct 2023, 17:17
Official
This client tried to **** us for the replacement of clothing and battery charger which were not authorized to be transported. Now he wants to claim from Bike Freight for his loss. Be very wary of ******** who think that social media will achieve a payout, it won't!
IM
Ian M's update16 Oct 2023, 17:35
Reviewer Update
I have not once asked them to replace my clothing I even said to him I was not aware of the jackets being g in there.
All I asked was for the charger and assistance with the repairs wich occurred from their negligence.
Luckily I have all the proof of my correspondence.
Now a personal attack on me, Sorry you have now forced my hand I will now take further action.
Calling me a ****mer is rich from the service and correspondence from you.
You will hear from me!
IM
Ian M's update15 Jan 2025, 13:17
Reviewer Update
latest on this matter after numerous attempts to have this bike fixed it is officially s****ped.
Peter is a bull****ter and a ****mer be warned guys he cost me a lot of money.