I have been fighting for over 3 month for a refund of R1999! This is my review that was removed of there Facebook and Google accounts

I have been asked to remove this comment by force, (off their google account) furthermore highlighting the ethics of this company.

Copy link to browser to view the letter I was sent after posting this comment

https://drive.google.com/open?id=0Bx5Z2GzbA_qRNEw0Vy1DeHpIZTA

I canceled a transfer and I am still waiting for my refund! Please be aware that this company cant hold to times or repay a canceled shipment. I have made a number of attempts to get my money but nothing. PLEASE be aware that this company is not doing business by the books and by using them you are at risk of late deliveries and or canceled deliveries with the chance of never getting your money back.

There is a reason for all the terms and conditions.

There are many companies out there that can transport bikes. best to look into your options before going to Bike Freight.

Letter to the owner:

Hi Peter,

I buy and sell bikes when I can and the bike I wanted to be delivered to JHB for a client cost me the money I paid you and the money I paid to the other company that moved the bike from PE. My offer to the client was a direct delivery to his door where I would meet the company delivering and hand over the bike. This was important, for the client had a race and needed the bike ASAP. Failing this has damaged my credibility.

The client got his bike late and I have not made any money on this project. This has affected my bike moving ability for I'm now down 4K. Just on delivery. So I'm sure you can understand my frustrations.

You have made no effort to get in contact with me as your customer. Therefore you have not offered any piece of mind. It took a month to make contact only to end up in this situation. You put your self in this position along sid me. By not acknowledging that I had requested a refund. No call no email.

Secondly, after much frustration over the phone, it has come to my attention you do this all the time. There is no direct link to you showing that by filtering your issues through the front desk you can get away with things like this.

Letting people know that service is a big issue when dealing with you and the fact there is no after payment service in an event like this is worth mentioning. Don't you think it's fair to the consumer that they know this?

There is a reason you don't deliver without payment, people can withhold the money from you. So for someone entrusting you with there money, it's only fair they know that there is a good chance your business is not functioning well and they are taking a gamble when paying you on booking.

This is only determined by our conversations, you have mentioned a number of reasons why you can't pay me back a small sum of R1999. You need to Pay for diesel, salaries and so on. You have directly told me that you are struggling even tho business looks like it's booming all over your Facebook and Google. This I'm sure is false advertising? Even more of a worry if you haven't even paid yourself a salary in a good few years. As a consumer this is troubling. The things you mentioned have not made me sad for you at all. It has just made me more upset that I will never see my money and you will carry on in this irresponsible way.

I trusted your company by what I was presented with on the internet and Facebook. And then you play the victim and I lose my money.

You are taking up too much of my time and I have let you get the better of me.

If you want to take your time, I won't let you take my time anymore. So don't email or call unless you have refunded me.

Have a good morning and sorry I did business with you,

Regards,

------------------------------------------------ I still have not received payment,