Dreadful Customer Service, Dishonesty

We needed a bike transported from Kimberley to CT. <br> At 15h50 on 17 Feb Mr Baker confirmed that the job could be done on 21 Feb. At 17h38 we supp**** proof of deposit and a completed booking form. On 18 Feb Mr Baker confirmed the booking via e-mail.<br> <br> The bike was not collected on 21 Feb. On enquiry we were told, rather rudely, that Bike Freight Transport does not cater to customers' whims, and that the job was re-scheduled for a week later, on 28 Feb . This without any communication with us.<br> <br> The new date did NOT suit us, and after a long telephonic conversation on 23 Feb during which Mr Baker was unbearably rude and insulting, he asked whether we wanted to cancel the job. I said \will you give my deposit back?"and he said \""yes"