Hopeless

what a bad experience.After my online order I made my payment and email the payment. I received no confirmation, 4 days later I called the office in Epping and nobody knew anything about it.I had to call again 2 days later because still no one called back as promised.This was then found and I promised it would be delivered within 2 days. Four days later I had to call again and still no one came back to let us know where the parcel is. I had to make 4 calls and still do not have the parcel.