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elton J

1 reviews | Active since Nov 2011

24 Jun 2016, 19:22

unprofessional, unreliable & useless

<p>unprofessional and unreliable. i purchsed furniture for a client and the supplier used them to courier the unit to client. they have poor telephone s****s, arrange times to deliver and dont deliver tills days later - calling 5mins before they arrive. i had arrange for a handy man team to be on site to install. now my client is sitting with furniture pieces on his garage floor! i can only arrange installation next week!</p>

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Replies (1)
Bigfoot Express Freight
Bigfoot Express Freight's reply22 May 2017, 15:44
Official

We apologise for the inconvenience suffered. We've taken your feedback to heart and have invested in resources, including human capitol to ensure customer satisfaction.

We are happy to report that our service standard are back to the exceptional levels, that our customer deserve.

Kind regards

Deon Jordaan