1 reviews | Active since Mar 2017

27 Mar 2017, 12:04

**** service

<p>Im expecting a delivery from them and they dont even bother to call to tell me that they are making their way to my place and I get a call from the complex that there is a delivery for me and my partner had to make his way home just for the company to tell me thst its against company policy for drivers to wait for me to come home when they didnt even tell me that they were coming, now when i tell them not to make their problems mine they say they didnt have my number but i have a picture of the receipt that has my number on it.</p> <p>Im sooo livid right now.</p>

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Replies (3)
Bigfoot Express Freight
Bigfoot Express Freight's reply21 Apr 2017, 12:16
Official

Dear Sir/Madam

Thank you for taking the time to bring this matter to our attention.

I do apologise for the inconvenience and wish to ensure that the matter is investigated and addressed. Please be so kind as to forwarding me your delivery details at your earliest convenience.

Kind regards

Deon Jordaan

's update21 Apr 2017, 12:19
Reviewer Update

Hi,

I received my order but next time tell your drivers to call people before they go to their homes all of us are trying to make a living so they just cant assume that people are always home.

Bigfoot Express Freight
Bigfoot Express Freight's reply21 Apr 2017, 12:21
Official

Thank you for your response, I will communicate the information to all branches for future reference.

Kind regards

Deon Jordaan