Pathetic Service !

<p>I called BigfootExpress to pick up a package from Johannesburg and deliver in Durban. I had given them all the details of the collection and drop off, with all the addresses and contact details. </p> <p> </p> <p>I waited the entire day for my parcel to arrive as it was an order for a customer of mine. </p> <p> </p> <p>When I called Bigfoot Durban and spoke to the Despatch department , Wade informed me that the package had arrived and it is in their warehouse and they assumed it was for a depot collection. </p> <p>Making an assumption caused an inconveninece to me and my business. </p> <p> </p> <p>I then called back and spoke to the manager Luvendran who said that he can not deliver my package now because their vehicles are unavailable and they would only be able to deliver my package in the morning.</p> <p>My arguement being - The staff at Bigfoot did nothing to follow up the package recieved in their warehouse and did not even contact me to inform me that the package had arrived ! </p> <p> </p> <p>A courier company should be service orientated and the service recieved from Bigfoot was extremely disappointing. </p> <p> </p>