INCOMPETANCE

Recently we experienced issues sending e-mails to Bigfoot Express. I approached Bigfoot to inform them & was directed to Morgan in IT. I explained the problem & he advised me to send him the message we got when e-mails bounced back telling me he would look into it & get back to me which he never did. I then contacted him again for feedback on the problem & he requested that I contact our IT department to get in touch with him which our IT Department has been trying to no avail. I continued to try to get in touch with Morgan on Monday where I was informed he was in JHB I got in touch his colleague in JHB Josh who assured me he would put me in touch with Morgan & they would together try to solve this issue again to no avail. This morning I tried for the umpteenth time to appeal to Morgan to please try to resolve this matter as it was affecting our business transactions with Bigfoot he once again assured me he would look into it which he has since not done. I've been requesting Bigfoot to resolve this problem since December 2015 with no success. The level of incompetence displayed by this Bigfoot staff member to follow up and resolve issues is shocking to say the least.