NF
Niqquita F
1 reviews | Active since Oct 2018
15 Nov 2018, 14:58
Don't bother calling - NO ONE ANSWERS IF YOU GET 'TRANSFERRED' + Receptionist ignores your calls and drops the call deliberately
WILL NEVER BE A CUSTOMER OF THIS PATHETIC COMPANY.
Spending over an hour trying to track a waybill of an expecting parcel and no one can assist + the Receptionist in JHB (TANIKA) just IGNORES calls because no one else in the company answers their phone!!!
**** Service - who knows if you would receive anything anymore when people just take up seats and don't bother to offer customer service anymore!!
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Replies (2)
Bigfoot Express Freight's replyOfficial
15 Nov 2018, 15:32Dear Niqquita F
Thank you for taking the time to highlight this matter. I can assure you this is not the standard to which we operate. Customer experience and customer service are core values within our company.
Please be so kind as to sending me your contact details to enable us to attend to your needs immediately.
Kind regards
Deon Jordaan
***
Thank you for taking the time to highlight this matter. I can assure you this is not the standard to which we operate. Customer experience and customer service are core values within our company.
Please be so kind as to sending me your contact details to enable us to attend to your needs immediately.
Kind regards
Deon Jordaan
***
Bigfoot Express Freight's reply15 Nov 2018, 15:32
Official
Dear Niqquita F
Thank you for taking the time to highlight this matter. I can assure you this is not the standard to which we operate. Customer experience and customer service are core values within our company.
Please be so kind as to sending me your contact details to enable us to attend to your needs immediately.
Kind regards
Deon Jordaan
***
Thank you for taking the time to highlight this matter. I can assure you this is not the standard to which we operate. Customer experience and customer service are core values within our company.
Please be so kind as to sending me your contact details to enable us to attend to your needs immediately.
Kind regards
Deon Jordaan
***
NF
Niqquita F's updateReviewer Update
15 Nov 2018, 15:43Thanks Deon
I am not just 'venting', as when i continued to call back a few times after the call was dropped, my calls from my office line got ignored. I immediately then tried from my cellphone which was answered by reception almost immediately (to her surprise) - Disgusting service and 'face of your company' attitude. So you can imagine how juvenile games from a receptionist can irate recipients even more, when they are trying to get information.
I have already emailed all email addresses available to me ********** ********** ********** ********** Shaun has responded and I might be receiving this parcel today.. since its already 15:40 and '"the driver has been on the street"' for the last 20 minutes already since my confirmation and response to his below mail"
Apologies Niqquita, technicians working on our lands to resolve ASAP.
This left Jhb on Tuesday for delivery today, please confirm contact number for receiver as unclear on waybill. Driver reports address not fully completed.
He’s on the street at current, but needs a number.
Kind Regards
Shaun Pillay
NF
Niqquita F's update15 Nov 2018, 15:43
Reviewer Update
Thanks Deon
I am not just 'venting', as when i continued to call back a few times after the call was dropped, my calls from my office line got ignored. I immediately then tried from my cellphone which was answered by reception almost immediately (to her surprise) - Disgusting service and 'face of your company' attitude. So you can imagine how juvenile games from a receptionist can irate recipients even more, when they are trying to get information.
I have already emailed all email addresses available to me ********** ********** ********** ********** Shaun has responded and I might be receiving this parcel today.. since its already 15:40 and '"the driver has been on the street"' for the last 20 minutes already since my confirmation and response to his below mail"
Apologies Niqquita, technicians working on our lands to resolve ASAP.
This left Jhb on Tuesday for delivery today, please confirm contact number for receiver as unclear on waybill. Driver reports address not fully completed.
He’s on the street at current, but needs a number.
Kind Regards
Shaun Pillay