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Cindy C

1 reviews | Active since May 2012

01 Jun 2022, 11:25

BigFoot courier Excellent service!

I am extremely pleased with the service of BigFoot Express courier. I phoned in with dimensions and weight for an approximate quotation, was happy with quote and asked for collection.

The parcel was collected extremely late (18.11) on Monday 30/5/2022, from a Johannesburg suburb.

It was delivered at 10.22 the next day in Shallcross, Durban!

I must add the driver and his assistant were very polite and apologetic for the late collection- mainly due to traffic and power outages.

The online tracking service is very efficient and user friendly. I am in awe of the digital signature that is supp**** as well, after delivery.

The COD payment system is baffling - because the company is so trusting of clients - I received the proforma invoice on 31/5/2022, for the quoted price. However the parcel was already on route for delivery! I paid EFT hours later!

Overall a huge thank you for being reliable and efficient.

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Replies (2)
Bigfoot Express Freight
Bigfoot Express Freight's reply01 Jun 2022, 11:28
Official
Dear Cindy,
Thank you for your kind and positive feedback.
We will share your comments with our respective teams.
Can you please send me the waybill number.
Kind regards
Bigfoot Team
CC
Cindy C's update01 Jun 2022, 11:55
Reviewer Update
Waybill number WB***