NT
Natasha T

1 reviews | Active since Nov 2017

21 Feb 2018, 12:35

Bad Service

Received terrible service when booking a collection. Very noisy in the background and couldn't hear what the operator was saying clearly, he then got very impatient with me and put the phone down in my ear. The company i work for uses Bigfoot for all collections, they really cant afford to employ people with such bad people s****s

0
Replies (1)
Bigfoot Express Freight
Bigfoot Express Freight's reply28 Mar 2018, 17:06
Official

Dear Sir/Madam

Thank you for taking the time to bring this matter to our attention. We've since involved our customer services manager to attend to the matters raised and training has been provided to all call centre staff. I can confidently say that your next experience will be a pleasant one.

Kind regards

Deon Jordaan

Best regards,