Complain letter

Complaint Letter Dear Big Tree Coaches Management,

Re: Complaint Regarding Service Failure on September 21, 2025

I am writing to express extreme disappointment and concern regarding a service failure experienced by my father Mpeke Mabeleng, who is 79 years old. On September 21, 2025, he was scheduled to depart from Matatiele to Johannesburg on a bus scheduled for 5 pm. Unfortunately, the bus did not arrive, and neither my father nor anyone else received any notification or apology from your company regarding this failure.

The following day, my father visited your offices at 9 am to seek resolution or explanation for this incident. This experience highlights a significant lapse in customer service and operational reliability.

I urge you to look into this matter and take steps to prevent such incidents in the future, especially considering the vulnerability of some of your passengers like my elderly father.

I appeal for a response regarding how you plan to address this issue and improve your services to prevent such disappointments for customers.

Please be warned that I won't take this lying down.

Sincerely,

Tebogo

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