Worst experience ever

Ordered and paid for goods that was supposed to be delivered within 4 - 7 days, I've been waiting for over a month.<br> <br> Every time I follow up, they say I must be patient, it's on it way.<br> <br> The parcel numbers don't show up on the freight service's system and they refuse to refund me.<br> <br> Here's he's cell number: Brad - *** [Email Removed]