May '26 - Sep '26
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Recent reviews (1)
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Share Your Experience1 reviews | Active since Jul 2013
Borehole - Dylan Sonemann
On 23 April 2026, a company arrived at our residence to drill a borehole. The workers arrived early and immediately began work. However, none of the owners or supervisors were present on site at any stage, and the workers were therefore unsupervised for the entire day. During the day, one of the owners contacted me telephonically and asked me to tell one of the workers to call him back, as he himself could not get hold of the workers. I also requested that they keep me informed of what was happening during the drilling process, as I have no knowledge of boreholes or drilling work and was relying entirely on their expertise. I was told that I would receive feedback once one of the workers returned his call, but no further communication took place. At approximately 15:00 that same afternoon, while walking from my bedroom to the kitchen during a phone call with a friend, I noticed cracks forming in the dining room which extended into the lounge area. Further inspection revealed cracks in the kitchen floor, the entrance wall, the garage floor and wall, the patio, as well as the pa****ts connected to the roof structure. I immediately contacted the owners and informed them of the damage. One of the owners indicated that he would come inspect the property, which he later did that same day. At no point, however, was the drilling work stopped despite the visible structural damage. Photographs of the damage were taken, and I simultaneously contacted my insurance company. My insurer advised that damage caused by poor workmanship would not be covered under my policy and that the drilling company’s insurance would need to handle the matter. I was informed that the photographs would be sent to their insurance company and that an assessor would visit the following day. The next day, the workers still remained on the property and even stayed overnight without proper accommodation or food arrangements, while drilling continued despite the damage already caused. When I followed up regarding the assessor, I was informed that the assessor had only reviewed the photographs and refused to consider the claim further because, according to him, the cracks were allegedly “old cracks.” This was impossible, as the cracks appeared on the same day during the drilling process. I also questioned how such a conclusion could be reached without a physical inspection of the property. Thereafter, I was informed that a structural engineer would inspect the property to determine whether the structural integrity of the house had been compromised. I made it clear that my greatest concern was the safety of myself and my children, as I feared the house structure may have suffered serious damage. I was told that the engineer would attend on the Thursday after we returned from holiday. No engineer ever arrived, and no further communication was received. Due to the lack of assistance and follow-up, we requested that the remaining credit on our account be refunded, which was done. We then appointed another company to install the pump, filtration system, and water tank. When the new company attempted to install the pump, they discovered a blockage approximately 10 meters down the borehole, making further installation impossible. We contacted the original drilling company to inform them of the issue. One of the owners immediately dismissed the problem and stated that it was impossible. We then allowed the new contractor to speak directly with him to explain the issue. Despite this, no urgency was shown in resolving the matter. We insisted on speaking to the other owner, who promised that he would personally attend on Thursday to inspect the problem. Thursday came and went without anyone arriving. Repeated calls throughout the day were ignored. Only after 13:00 did one of the owners answer and inform us that he was in Cape Town. When confronted about his promise to urgently prioritise the matter, he stated that his other team was busy elsewhere dealing with another problem and could also not attend. At this stage, we have suffered the following damages and losses: • Structural damage to our home; • An incomplete and potentially defective borehole installation; • Financial loss and ongoing inconvenience; • Emotional distress and trauma due to the handling of the situation and the complete lack of accountability and support.
1 reviews | Active since Jul 2013
Borehole - Dylan Sonemann
On 23 April 2026, a company arrived at our residence to drill a borehole. The workers arrived early and immediately began work. However, none of the owners or supervisors were present on site at any stage, and the workers were therefore unsupervised for the entire day. During the day, one of the owners contacted me telephonically and asked me to tell one of the workers to call him back, as he himself could not get hold of the workers. I also requested that they keep me informed of what was happening during the drilling process, as I have no knowledge of boreholes or drilling work and was relying entirely on their expertise. I was told that I would receive feedback once one of the workers returned his call, but no further communication took place. At approximately 15:00 that same afternoon, while walking from my bedroom to the kitchen during a phone call with a friend, I noticed cracks forming in the dining room which extended into the lounge area. Further inspection revealed cracks in the kitchen floor, the entrance wall, the garage floor and wall, the patio, as well as the pa****ts connected to the roof structure. I immediately contacted the owners and informed them of the damage. One of the owners indicated that he would come inspect the property, which he later did that same day. At no point, however, was the drilling work stopped despite the visible structural damage. Photographs of the damage were taken, and I simultaneously contacted my insurance company. My insurer advised that damage caused by poor workmanship would not be covered under my policy and that the drilling company’s insurance would need to handle the matter. I was informed that the photographs would be sent to their insurance company and that an assessor would visit the following day. The next day, the workers still remained on the property and even stayed overnight without proper accommodation or food arrangements, while drilling continued despite the damage already caused. When I followed up regarding the assessor, I was informed that the assessor had only reviewed the photographs and refused to consider the claim further because, according to him, the cracks were allegedly “old cracks.” This was impossible, as the cracks appeared on the same day during the drilling process. I also questioned how such a conclusion could be reached without a physical inspection of the property. Thereafter, I was informed that a structural engineer would inspect the property to determine whether the structural integrity of the house had been compromised. I made it clear that my greatest concern was the safety of myself and my children, as I feared the house structure may have suffered serious damage. I was told that the engineer would attend on the Thursday after we returned from holiday. No engineer ever arrived, and no further communication was received. Due to the lack of assistance and follow-up, we requested that the remaining credit on our account be refunded, which was done. We then appointed another company to install the pump, filtration system, and water tank. When the new company attempted to install the pump, they discovered a blockage approximately 10 meters down the borehole, making further installation impossible. We contacted the original drilling company to inform them of the issue. One of the owners immediately dismissed the problem and stated that it was impossible. We then allowed the new contractor to speak directly with him to explain the issue. Despite this, no urgency was shown in resolving the matter. We insisted on speaking to the other owner, who promised that he would personally attend on Thursday to inspect the problem. Thursday came and went without anyone arriving. Repeated calls throughout the day were ignored. Only after 13:00 did one of the owners answer and inform us that he was in Cape Town. When confronted about his promise to urgently prioritise the matter, he stated that his other team was busy elsewhere dealing with another problem and could also not attend. At this stage, we have suffered the following damages and losses: • Structural damage to our home; • An incomplete and potentially defective borehole installation; • Financial loss and ongoing inconvenience; • Emotional distress and trauma due to the handling of the situation and the complete lack of accountability and support.