Poor Service

On Saturday 05 September I went to Moses Mabida at Big Rush Big Swing. <br> It was my 1st time in Durban and I was interested in doing the Big swing jump at Moses Mabida with Big Rush.<br> I was very happy about jumping and wanted a proper reminder. I paid R850 for the swing and a DVD I was charged twice for the jump,cause the paper was finished in their speed point machine,they said the reversed the amount but its still not reflecting in my account. While on our way to the swing, the instructor's video batteries ran flat and she had to go change them which made us wait for 20 min while she went to have them changed. We then proceeded to the jump and I did the jump. After the jump i went to collect my DVD and Certificate and I was told that the per who compiles the DVDs was out on lunch and i should come back later. I then Came back later only to be told that they cant find my DVD and it was given to someone else and they cant redo the DVD as they had erased the footage. I was so disappointed at how the whole matter was handled and just how nonchalant the instructor and the colleagues because it was their fault as they didn't put names of the people who paid for the DVDs in the envelopes.