DV
Dale V

1 reviews | Active since Oct 2015

27 Sept 2024, 06:48

Worse customer experience I have ever had. big financial losses

This is absolutely the worst experience I have ever had with any company. I approached Big Eazy custom bikes to repair my BMW GS1200 drive shaft that broke. I explained to Johan how desperate I was to get this bike fixed as it was my transport means to work and back.

Little did I know my experience would only get worse. I was quoted for the repair and paid 10k to get the bike fixed.

After a few months I got so tired of the endless stories and delays regarding the repair I just wanted to get rid of the bike and buy another one. Johan me told he had a buyer for the bike and I agreed to sell the bike.

countless follow ups, arguments and threats over the course of 6 months, bike was still not even repaired never mind sold.

I went to fetch the bike and cancel the "Deal". 4 days later Johan said he will have the bike fixed and sold and refund me the 10k. He continued making up stories and delaying so bad that I got a lawyer involved. He is not intimated by Letter of Demands and lawyers.

The bike is now at another mechanic far away from Roodepoort as he tries to bad mouth me by other mechanics in the nearby area. I have been advised that there are things now missing on my bike and it does not start anymore which will now cost me more to fix.

I have gone to small claims court to get my money back and will have to go again for the missing parts on my bike.

I warn everyone please be very careful when doing business with this company, I wish for nobody to go through what I did with this company.

Reading all the bad reviews seems like there are many people in my situation or even worse

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