Lost my Tickets without any notification

I bought tickets for the Pharrell Williams Concert through the woolworths presale. I emailed to confirm if booking was ok and if they received my payment. First email was to say I have to wait 3 days for clearance. So yesterday I still had not heard received any confirmation, so I emailed again. This morning all I get is sorry your card was declined so you lost your tickets! My card should not have been declined! I had more than enough money. Why was I not notified about the issue, now my tickets are lost. I had amazing seats! I called the call centre and even spoke to an adviser and the response was we can't do anything but email the customer care people who would deal with this.<br> <br> I'm so furious as I specifically followed up to make sure all was ok. And I was under the impression everything was fine, so I missed the ticket sales to the general public! Now the concert is sold out!