STILL NO JOY - 5 MONTHS LATER

Good day Gerrit,

As per my mail below I AGAIN refer. I purchased a BRAND NEW bike from you in September. Since then I have had endless problems with the bike, which I have made you aware of. You serviced the bike in November and assured me the problems were all sorted. To date the 3rd gear light is still not working and the speedometer is still not working. I do not understand how after paying R30000 for the bike, receiving it with scratches, which you said I just had to accept and months later still not having it in 100% working order I am supposed to be satisfied. In fact, I have reached the point where you can give me a full refund and take this bike back. I have been completely dissatisfied with your service and product from day one, and am yet to receive any joy from you. At no point do you return my calls or answer my emails. This is completely UNACCEPTABLE.

I have now copied the Big Boy Head Office in on this email in the hopes that someone will respond and have this matter sorted as a matter of urgency. In fact, a full refund is in order as I actually no longer wish to have your product or such bad service.

This has been an ongoing problem for 5 months!

From: Sent: Monday, 18 November 2019 09:27 To: pinetown@bigboys******s.co.za Subject: Big Boy Good day Gerrit As per our conversation, my bike is done, it had the small service that’s R550, you said that you fix the light, and the 3th gear light working after you check, and that the speedometer still not working. Please let me know how long it’s going to take to fix that, I need it to work, I try to phone you, Please give me a call back, I need the bike to be 100%. Have a great day and please let me know,