SS
SHAWN S

1 reviews | Active since Dec 2016

16 May 2024, 16:00

WHAT A RIDE

I had a fantastic experience at this dealership! SAM a very friendly, and knowledgeable woman, went above and beyond to ensure I found the best deal in town. She even made the financing process smooth and easy, and I never felt pressured to make a decision.

"I've purchased several cars from this dealership over the years, and each time the experience has been top-notch! All thanks to "Super Sam!"

"I recently bought a vehicle of which Bradley (LEE) was the agent and during the delivery process, an unforeseen incident occurred! The vehicle got damaged before it was delivered to me! The first thing anyone would do is panic and not want a damaged car and then cancel the deal. WOW! The manner the situation was handled changed my whole perspective of even canceling the deal.

Even though I was placed at a huge disadvantage, being stranded with no transport, this led to my pre-plans failing. I thought this was the last time this dealership would hear from me.

WOW, Until shockingly, all my concerns, and disappointment were taken care of. The amount of support I received from SAM and LEE, was staggering.

I didn't have to spend an extra dime, while the repair on the vehicle was being done, right here in my city. It took a while though to have the car in my possession but to my satisfaction derived from the consumption of goods and services I received from SAM and LEE "Big Apple Motors.

Big Apple took full responsibility for the incident that occurred and ensured I was placed in the same position I intentionally bought the vehicle for. All cost was covered which placed me in the same position as my initial plans were. Now this is the kind of service any consumer would want!

BIG APPLE Motors has proven again that their customers' needs are by far the most important objective. Big Apple Motors has gained my full trust, I would recommend big BIG APPLE Motors dealership to anyone who is in the market to buy a car."

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Replies (1)
Big Apple Motors
Big Apple Motors's reply18 Oct 2024, 12:07
Official
Thank you for your wonderful review We're so glad to hear that you received excellent care from our Sales Executives