Bierman Group Optometrists
Unclaimed Business
|2|1 Reviews (last 12 months)|This business does not respond to reviews
Bierman Group Optometrists
Unclaimed Business
|2
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|1 Reviews
Oct '25 - Sep '26
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Recent reviews (1)
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Anne C
1 reviews | Active since Jan 2023
20 Feb 2026, 14:53
Bad service at the optician.
Eye test on 23Jan for new bifocal lenses. By 19 February still awaiting notification of readiness despite two in person enquiries. On 19 Feb in person enquiry is met with 5 behind the counter females chit chatting with each other. When asked who is in charge one person took up the issue. Another person phoned the lab where it was revealed that the lenses were ready. We were told to go to the town branch which we refused. Frames already in use were handed over with the advice that they would be available in an hour. On return in the afternoon one assistant stepped forward and handed over the spectacles together with an Afrikaans reading card, knowing full well that we are English. The ladies behind the counter ignored us completely. With the appalling service one could have expected an apology for the long delay. Total ignorance of how to treat customers. Having dealt with Bierman Malan Whale Coast mall over many years, never again.
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Anne C
1 reviews | Active since Jan 2023
20 Feb 2026, 14:53
Bad service at the optician.
Eye test on 23Jan for new bifocal lenses. By 19 February still awaiting notification of readiness despite two in person enquiries. On 19 Feb in person enquiry is met with 5 behind the counter females chit chatting with each other. When asked who is in charge one person took up the issue. Another person phoned the lab where it was revealed that the lenses were ready. We were told to go to the town branch which we refused. Frames already in use were handed over with the advice that they would be available in an hour. On return in the afternoon one assistant stepped forward and handed over the spectacles together with an Afrikaans reading card, knowing full well that we are English. The ladies behind the counter ignored us completely. With the appalling service one could have expected an apology for the long delay. Total ignorance of how to treat customers. Having dealt with Bierman Malan Whale Coast mall over many years, never again.
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