TERRIBLE SERVICE,INCONSIDERATE COMPANY

They have not being helpful is processing my mother's claim on behalf pf my dad who passed away, August they paid the funds/money into my mum's account however nothing in September. I called to make a follow up and was told that its the mistake from their side they will fix it, money was suppose to be paid last week Friday and still nothing. We kept calling them and were told that the person who is suppose to pay is not around, now she is back and she tells us money will be released today or Monday. WHY THE WAIT IF THE RERROR WAS ON THEIR SIDE? EVEN FOR THE COMING MONTHS WE MUST STRUGGLE LIKE THIS? IF MY DAD WAS STILL ALIVE WOULD THEY HAVE NOT PAID HIM? THEY ARE TAKING ADVANTAGE AND WANTING PEOPLE TO LEAVE THEM SO THAT THEY CAN GAIN. WHY MAKE THE MISTAKE AND TAKE WEEKS TO FIX? I AM TIRED OF CALLING WITHOUT A SOLUTION..NXA I AM JUST ANNOYED BY THEIR RIDICULOUS SERVICE. TAKING ADVANTAGE OF THEIR CLIENTS