Bidvest scratch and dent waste of time and money.

Waste of time and money!! I have been a client of Bidvest scratch and dent cover for a while. I have been claim free for a long time and the first claim I had was a terrible experience.

Firstly I was told to upload the docs and claim to an online portal, which I did. After a while when I was ready to take the vehicle in I was informed that a system change over was done and all my quotes, pics etc was lost. A clear lack of internal control within BIDVEST to allow this to happen.

I then informed the call center that I am not willing to get quotes etc again and I will take the panel beater that I trust. I was told by the Bidvest representative that I can claim a reimbur*****t.

After I paid for the repair and followed process I was denied. A complete inconsistency in explanations by the sales staff, call center reps and assessors. Futhermore I had to consistently follow up with the assessors as they did not return my calls. I do not recommend this policy at all. A complete waste of money time and effort!!!!!!!