Useless customer service

I reside in Bardale Village and on Friday evening at 20:00 a Bidvest patrol car drove into the electric box outside my house causing my power to go down. I immediately noted it to the driver and he said that he would contact his control center and they would proceed to log the call with Eskom. He supp**** me with the Eskom ref number and left. The Saturday evening the driver came again to check and my electricity was still off. By Sunday I phone Bidvest H/O for assistance and they referred me to the Cape Town branch. A manager was sent out and informed me that the driver never informed anybody of the incident and they have no record of what happened. I was given the details of the area manager for assistance but Wouter was very rude and arrogant telling me that how must he fix an Eskom problem. The more I tried to explain to him but the driver caused the issue and that they need to take responsibility he didn't bother to care as he was off duty and that if I want to claim the HOA must take it up with their H/O. I logged a complaint on the Bidvest facebook page and even they haven't contacted me. Today is Tuesday and Eskom has been to fix the box but my electricity supply is still off. It is 4 days before Xmas and everything in my Fridge has gone off and Bidvest does not care to assist. I have never been so disgusted with a company in my life. Bidvest do not care about their customers and do not live up to their Core principals. "We assist our customers in solving their problems quickly and easily with a flexible "can do" attitude and approach" - Nobody even apologized for the inconvenience that I am still experiencing