KKAM
Kefilwe Kimberly Abrahams Mabena

1 reviews | Active since Jul 2023

05 Jul 2023, 09:09

BIDVEST PROTEA COIN Company car accident-Negligence and speeding

Hi There

Just wanted to do a review on BIDVEST PROTEA COIN Company and their drivers who do not care about the safety of other road users.

On the 27th of January 2022 my Mother got into an accident on which she was bumped by 1 of the cars from Bidvest protea coin, she was in the circle and they were speeding on the ReaVaya lane, they did not stop as they always think they have right of way however they are not driving a bus and were not suppose to be on that lane.

I then called them and was told if I submit the papers to claim, It will help with getting the claim sorted quickly and I have been waiting for more than a year and still nothing is sorted.

Their insurance lawyers keep threatening me to not speak to Bidvest clients directly but with them however they never response and keep giving me the same answer that they have been waiting for the clients finalization of their own damage, we are still waiting even now.

We have been getting the same answer for more than a year. Their driver even admitted that they made a mistake when they went to get checked in hospital as their car capsized and my mothers hands were hurt by the air bad.

They have no care in the world and I rate their service 0/10

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Replies (4)
Bidvest Protea Coin
Bidvest Protea Coin's reply05 Jul 2023, 09:26
Official
Good day Kimberley,  

Thank you for bringing this matter to our attention. We take complaints like this very seriously, and we apologise for any inconvenience caused. We would like to investigate this incident further and address your concerns appropriately.

In order for us to assist you effectively, we kindly request that you please forward your contact details, including your full name and preferred method of communication, to our email address at ***. This will allow us to reach out to you directly and gather all the necessary information to initiate a thorough investigation.

Once again, we apologise for any distress caused, and we appreciate your cooperation in providing us with the necessary information. We look forward to hearing from you soon and resolving this matter.

Regards,



 
KKAM
Kefilwe Kimberly Abrahams Mabena's update05 Jul 2023, 09:33
Reviewer Update
Hi There

Please can you send me the email address as I am unable to see the actual email, so I can send the details requested. Please send me the email address that I need to respond to on *** or ***
KKAM
Kefilwe Kimberly Abrahams Mabena's update05 Jul 2023, 12:27
Reviewer Update
Hi There, I have sent you my email address privately please send me the email address to send details to via the email or privately as I haven't received a response back.
Bidvest Protea Coin
Bidvest Protea Coin's reply14 Aug 2023, 15:14
Official
Hi there, apologies for the delay. Please send the email to ***