Bad Customer Service by Nico of Bidvest McCarthy VW Parow

I am so disappointed in the way the Sales Manager (Nico) has handled my complaint. In November 2019 I purchased a VW Polo TSI 2018 from Bidvest McCarthy VW Parow. In April 2021 my sister notified me that the back door on the passenger side felt like it wasn't closed properly as the was air coming in while driving on the highway. Up on close inspection, I notice that the door had a slight gap, looked as though it's not aligned properly. At this point I was really doing a thorough inspection, indeed I noticed a few other things, the steering wheel had a slight crack on the airbag, even the silver color on the vehicle didn't look metallic and the windows were faulty. I decided to take the Vehicle to the nearest VW dealership(NTT East London) so that they can do an inspection on the Vehicle, and replace my front brakes. Indeed the brakes were replaced. The service advisor recommended that I take my vehicle to a Panelbeater so that they could align the door and also gave me a Quotation amounting to R14 700 for I wanted the Airbag and Windows to be fixed. With all these issues, consulting other car "experts" and NTT East London service department, Recommendations were : it looked as though the car might have had an Accident before. The Vehicle was never involved in an Accident while in my possession/after the purchase date and I was never informed of any Accidents when I purchased the vehicle. I called Bidvest McCarthy VW Parow because I wanted to know the history of the Vehicle and spoke to Nico(Sales Manager). Nico was just not interested in hearing me out, he just told me about their 6 months Warranty and I should go to the Panelbeaters to have my door aligned. He was rude, did not care about what i had to say, kept cutting me off and was resolute in his stance of me taking the vehicle to the Panelbeaters to have the door aligned. I felt that Nico did not care about me as a client and did not care about the Bidvest McCarthy VW brand, the way that he handled the matter was so poor and pathetic that I had to remain calm let him vent out as if the roles were Vise Versa. In my 6years as a client of Bidvest McCarthy VW Parow , I never thought/knew that their Sales Manager was this rude, I had recommended the dealership to friends and family over the years because I had never encountered any problems , I rated that dealership very highly. I am very disappointed more than anything in how Nico handled my complaint. It has been 3 weeks now since I lodged my complaint, No one has called me back, I'm driving around in a car that has a faulty airbag , the door is still not aligned. I am not willing to fixed damages that look as though they existed before I purchased the vehicle. No existing problems or Accidents were disclosed to me before I purchased this Vehicle. CAA109824