1 reviews | Active since Jun 2020
The worst in car and customer service possible
VW McCarthy Menlyn has the worst car and customer service possible. This culminates from the recent incident with my wife who took our car to the dealer last Wednesday (23/11/22). Today the car has oil leakages, water leakages and they cant explain why but shifting the blame back to her. On a different matter that I personally went through at the same dealership, they have in the past (early this year wanted to blame me for a leaking radiator on a brand new car/three months old car). They have in another incident replaced a clutch plate on my car and when I asked to see it on the very same day, they told me it has been discarded. I have had to service my car with the dealer for the same issue over three times if not more and they still could not get it fixed (poor training/lack of know-how) until it was sorted out at a different dealership. They're bullies, they do no have the respect for customers, they showed no intention of resolving customer complains in a satisfactory manner and could not be bothered. The management team/the management at the dealership didn't seem to care either for any the complaints that was brought to their attention (specifically ours) was never given the necessary attention it deserved.
