Bad client service

I bought a car in February 2022. The sales consultant hasn’t provided me with my car contract, my license disc expired on 31 November 2022. I asked for my new license disc before it expired. It’s now January 2023 I still haven’t received the contract or license disk. I made contact with the dealership the receptionist and manager is not helpful. I send numerous emails and WhatsApp messages. I called the dealership more than once, there’s no help or feedback. The manager only requested for my cellphone and ID number and immediately released the call with no explanation. I’m still waiting for feedback. I was told the sales agent no longer works there from last year June that was supposed to help me ,whereas I was in contact with him last week arranging for the license disc to be delivered to me. I’m shocked by this kind of service :(