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Terence M

1 reviews | Active since Jul 2021

06 Jul 2021, 20:33

******

Very disappointed with the service, my partner had a break down due to a clutch malfunction, the car was brought in to Bidvest McCarthy Wonderboom and a service advisor named Kyle was to run a diagnosis and send a report to the insurance company, we waited days, calling Him back to back asking about the progress, He (Kyle) claimed to have sent pictures to the insurance company and awaiting response, days later he called saying the insurance company has denied the claim and my partner has to pay R4500 for the work he has done.

The car was taken to a professional machenic for a second opinion, guess what? No work was done on the car, it was still sealed! And the clutch was still in good condition, it was a technical fault. oh that's not all, the battery box was missing from the car, again we had to call them back to back for days before we could get it.

What was done was ********* and the Service Manager Mr William Dluli who is very rude and disrespectful seems to condone such conduct, he too can't give answers and they are refusing to forward the report they supposedly sent to the insurance (with pictures) we did contact the insurance company and they didn't receive any report from these guys.

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Replies (1)
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Terence M's update06 Jul 2021, 20:36
Reviewer Update
William Nduli*