Disappointed

Good day

I would like to express my dissatisfaction to the service that I received from VW Constantia Kloof Gauteng.

The vehicle was booked in for the 120 000km major service on Friday 28th of October 2022.

On the 1st of November at 10am i went into the dealership to check the status of the vehicle. As per Irfaan yes, the vehicle is ready for collection and everything is working fine i should come back for the collection at 12:30.

I go back at 13:00 for the collection and to my surprise the air-con is not fixed as I clearly stated what the problem was upon bringing in the vehicle. Why lie and say that everything is working , cause to me it's like they did absolutely nothing. This has been a huge inconvenience. With all the rain traveling long distance is vital to have an air-con that works as the mist in the vehicle creates poor visibility. Due to the air-con malfunction I had postponed the traveling. After paying R33471.00 for such poor service is very disappointing. The worse experience with VW. Im advised that I need to bring back the vehicle again for them to strip it to find the fault and I will be billed again for stripping apart from paying R33471. Bringing the vehicle what assurance do I have that this matter will be resolved. You had the vehicle in your dealership for over 72hrs and the main problem that it was brought in was not resolved.