MF
Mbavhalelo F
1 reviews | Active since Mar 2018
26 Aug 2025, 14:29
Unprofessional Service – Hidden Price Change
am very disappointed with the service I received from Bidvest McCarthy Toyota. The car I was interested in was advertised at a lower price, but when it came to signing the contract, the price was suddenly higher. At no stage was this change communicated to me. When I raised the issue, they acknowledged it and called it an “honest mistake.”
For a dealership of this size, transparency and honesty should be the foundation of their service. A price increase without informing the customer is not just a mistake it’s misleading and creates a sense of mistrust. Customers deserve clarity before making such an important financial decision. This experience has left me questioning their professionalism and whether customer interests are truly respected.
Helpful (0)
Replies (3)0
Replies (3)
Bidvest Mccarthy Toyota's replyOfficial
27 Aug 2025, 08:13Dear Mbavhalelo,
Thank you for bringing your concern to our attention.
While this situation is unprecedented, we acknowledge that, as humans, mistakes can happen. Regrettably, this was a human error. As soon as we became aware of the issue, we extended our sincerest apologies and offered a refund as a resolution. Please rest assured that this was not a price increase but an honest mistake.
We can confirm that our dealership is in direct communication with you and is committed to resolving this matter promptly and to your satisfaction.
At Bidvest McCarthy Toyota, we pride ourselves on operating ethically and transparently. We will use this incident as an opportunity to learn and improve our processes to ensure such errors are avoided in the future.
We deeply regret any inconvenience caused and appreciate your understanding.
Best regards,
Bidvest McCarthy Toyota
Thank you for bringing your concern to our attention.
While this situation is unprecedented, we acknowledge that, as humans, mistakes can happen. Regrettably, this was a human error. As soon as we became aware of the issue, we extended our sincerest apologies and offered a refund as a resolution. Please rest assured that this was not a price increase but an honest mistake.
We can confirm that our dealership is in direct communication with you and is committed to resolving this matter promptly and to your satisfaction.
At Bidvest McCarthy Toyota, we pride ourselves on operating ethically and transparently. We will use this incident as an opportunity to learn and improve our processes to ensure such errors are avoided in the future.
We deeply regret any inconvenience caused and appreciate your understanding.
Best regards,
Bidvest McCarthy Toyota
Bidvest Mccarthy Toyota's reply27 Aug 2025, 08:13
Official
Dear Mbavhalelo,
Thank you for bringing your concern to our attention.
While this situation is unprecedented, we acknowledge that, as humans, mistakes can happen. Regrettably, this was a human error. As soon as we became aware of the issue, we extended our sincerest apologies and offered a refund as a resolution. Please rest assured that this was not a price increase but an honest mistake.
We can confirm that our dealership is in direct communication with you and is committed to resolving this matter promptly and to your satisfaction.
At Bidvest McCarthy Toyota, we pride ourselves on operating ethically and transparently. We will use this incident as an opportunity to learn and improve our processes to ensure such errors are avoided in the future.
We deeply regret any inconvenience caused and appreciate your understanding.
Best regards,
Bidvest McCarthy Toyota
Thank you for bringing your concern to our attention.
While this situation is unprecedented, we acknowledge that, as humans, mistakes can happen. Regrettably, this was a human error. As soon as we became aware of the issue, we extended our sincerest apologies and offered a refund as a resolution. Please rest assured that this was not a price increase but an honest mistake.
We can confirm that our dealership is in direct communication with you and is committed to resolving this matter promptly and to your satisfaction.
At Bidvest McCarthy Toyota, we pride ourselves on operating ethically and transparently. We will use this incident as an opportunity to learn and improve our processes to ensure such errors are avoided in the future.
We deeply regret any inconvenience caused and appreciate your understanding.
Best regards,
Bidvest McCarthy Toyota
MF
Mbavhalelo F's updateReviewer Update
11 Sept 2025, 08:56Do we really have to write public reviews just to get proper assistance?
I cancelled my warranty policy 15 days ago, and to date, the payment has still not been made to the bank (ABSA). I've been given conflicting information — first, I was told the dealer (Bidvest Toyota McCarthy) is waiting for final documents from the insurance company. However, the insurer has confirmed that everything has been sent and even shared proof that the finalisation email was already sent to the dealer.
Despite this, there’s been no progress, no payment, and no proper feedback.
This delay is unacceptable. All parties claim the issue lies elsewhere, and in the meantime, I am left to follow up repeatedly with no resolution.
Very disappointed with the lack of urgency and accountability.
MF
Mbavhalelo F's update11 Sept 2025, 08:56
Reviewer Update
Do we really have to write public reviews just to get proper assistance?
I cancelled my warranty policy 15 days ago, and to date, the payment has still not been made to the bank (ABSA). I've been given conflicting information — first, I was told the dealer (Bidvest Toyota McCarthy) is waiting for final documents from the insurance company. However, the insurer has confirmed that everything has been sent and even shared proof that the finalisation email was already sent to the dealer.
Despite this, there’s been no progress, no payment, and no proper feedback.
This delay is unacceptable. All parties claim the issue lies elsewhere, and in the meantime, I am left to follow up repeatedly with no resolution.
Very disappointed with the lack of urgency and accountability.
Bidvest Mccarthy Toyota's replyOfficial
18 Sept 2025, 09:41Good day, Mbavhalelo,
Unfortunately, the authorization process is crucial and must be followed.
We apologize for the inconvenience.
The payment will be made today, and proof of payment will be sent to you thereafter.
Thank you for your patience and understanding.
Regards,
Unfortunately, the authorization process is crucial and must be followed.
We apologize for the inconvenience.
The payment will be made today, and proof of payment will be sent to you thereafter.
Thank you for your patience and understanding.
Regards,
Bidvest Mccarthy Toyota's reply18 Sept 2025, 09:41
Official
Good day, Mbavhalelo,
Unfortunately, the authorization process is crucial and must be followed.
We apologize for the inconvenience.
The payment will be made today, and proof of payment will be sent to you thereafter.
Thank you for your patience and understanding.
Regards,
Unfortunately, the authorization process is crucial and must be followed.
We apologize for the inconvenience.
The payment will be made today, and proof of payment will be sent to you thereafter.
Thank you for your patience and understanding.
Regards,