Toyota Mc Carthy Paarl - do not trust the spares dept staff - they lie to you and rob you of your money

My son bought a car part in November 2023 from Toyota Mc Carthy in Paarl. The part had never been in his possession. While Toyota was ordering it, my son cancelled the order and asked for a refund. He personally drove to Toyota and spoke to someone, but unfortunately did not take the person's name. This person, an employee of Toyota, told him that he should just send him a copy of the payment slip, a copy of his ID, and proof of his bank details and then they would refund the money for him.

He called them on the 19th of March 2024 and spoke to Sipho. Sipho would have forwarded the details to their head office but to this day they never came back. When we called Sipho again he had a very different story, saying the transaction was done in Nov and we can't expect a refund now, but we have been phoning from November to March trying to get this refund. I then asked him to put me through to their manager and he said he called me back in 30 min. Then Ronald called me with a very arrogant attitude. He told us we could not expect our money back after 3 months, even though we never even had this part in our possession. I am fed up with this and will ensure to spread the word that Toyota cannot be trusted and that people should be careful not to be ****med like this by Toyota. This is shocking, very disappointing to say the least! Toyota was always a trusted brand, but now I am of a different view. JW Adonis