pM
prinn M

1 reviews | Active since Nov 2017

13 Sept 2021, 10:17

Toyota Bidvest Edenvale - Avoid until they address ongoing service dept issues

Recent reviews are correct on hellopeter and the lack of customer service is true and escalated to Toyota SA.

Unnecessary repair done on vehicle under warranty and problem still not resolved after 3 weeks. Took vehicle back after which a new excuse of contaminated fuel was made - I even took a sample and submitted to Caltex SA for comment

Happy to keep customers waiting, no updates on repairs or costs involved. Tried to make me liable before even checking vehicle properly . Wanted me to pat before checking with warranty and claimed extended toyota warranty is different to toyota original warranty

Had to escalate service manager S****T M****T to dealer principal to get traction and then to Toyota SA for support. No apology or effort made to resolve situation from services manager

They believe they did nothing wrong and that Toyota SA must clean up their mess

0
Replies (0)