KH
Khethiwe H
1 reviews | Active since Mar 2019
17 Sept 2025, 19:41
Today is a very saddest day in my life, the day filled with sadness, disappointment and frustration. This is very long story which I will try to summarize. Right, almost this entire year my Toyota Starlet XR 1.5 AT 2021 model which I bought in 2021 as a
Stay away from the Toyota Starlet. I am so sad, disappointed and frustrated with the Pinetown branch.
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Replies (3)0
Replies (3)
Bidvest Mccarthy Toyota's replyOfficial
19 Sept 2025, 11:00Dear Khethiwe,
Thank you for bringing your concern to our attention.
We truly appreciate your frustration and understand that this must have been an unpleasant experience for you.
May we kindly clarify the matter from our perspective?
Your vehicle was booked in for a diagnostic due to a noise you noticed inside the car. Upon inspection, it was found that the gearbox was faulty, and we proceeded to repair it. After the repair, you noted that the noise had reduced but was still noticeable.
As you remained dissatisfied, you requested a new gearbox. Since you are insured with Innovation Group, they have their own processes for authorising repairs or replacements. They arranged for an assessment, but your claim was rejected as no fault was found with the gearbox. The assessor suggested that it might be a workmanship issue. As a result, the gearbox was reevaluated, fixed, and confirmed to be in perfect condition.
However, you were still dissatisfied as the noise persisted.
Your vehicle was then booked with Toyota SA, where a back-to-back test was conducted with another vehicle of the same specifications. The sound was determined to be normal for this model.
Unfortunately, as no faults have been identified, there is nothing further we can do at this stage except to continue monitoring your vehicle's performance.
Should you experience any further issues, please rest assured that we are ready and willing to assist you. We sincerely apologise for any inconvenience this matter may have caused.
Best regards,
Bidvest McCarthy Toyota
Thank you for bringing your concern to our attention.
We truly appreciate your frustration and understand that this must have been an unpleasant experience for you.
May we kindly clarify the matter from our perspective?
Your vehicle was booked in for a diagnostic due to a noise you noticed inside the car. Upon inspection, it was found that the gearbox was faulty, and we proceeded to repair it. After the repair, you noted that the noise had reduced but was still noticeable.
As you remained dissatisfied, you requested a new gearbox. Since you are insured with Innovation Group, they have their own processes for authorising repairs or replacements. They arranged for an assessment, but your claim was rejected as no fault was found with the gearbox. The assessor suggested that it might be a workmanship issue. As a result, the gearbox was reevaluated, fixed, and confirmed to be in perfect condition.
However, you were still dissatisfied as the noise persisted.
Your vehicle was then booked with Toyota SA, where a back-to-back test was conducted with another vehicle of the same specifications. The sound was determined to be normal for this model.
Unfortunately, as no faults have been identified, there is nothing further we can do at this stage except to continue monitoring your vehicle's performance.
Should you experience any further issues, please rest assured that we are ready and willing to assist you. We sincerely apologise for any inconvenience this matter may have caused.
Best regards,
Bidvest McCarthy Toyota
Bidvest Mccarthy Toyota's reply19 Sept 2025, 11:00
Official
Dear Khethiwe,
Thank you for bringing your concern to our attention.
We truly appreciate your frustration and understand that this must have been an unpleasant experience for you.
May we kindly clarify the matter from our perspective?
Your vehicle was booked in for a diagnostic due to a noise you noticed inside the car. Upon inspection, it was found that the gearbox was faulty, and we proceeded to repair it. After the repair, you noted that the noise had reduced but was still noticeable.
As you remained dissatisfied, you requested a new gearbox. Since you are insured with Innovation Group, they have their own processes for authorising repairs or replacements. They arranged for an assessment, but your claim was rejected as no fault was found with the gearbox. The assessor suggested that it might be a workmanship issue. As a result, the gearbox was reevaluated, fixed, and confirmed to be in perfect condition.
However, you were still dissatisfied as the noise persisted.
Your vehicle was then booked with Toyota SA, where a back-to-back test was conducted with another vehicle of the same specifications. The sound was determined to be normal for this model.
Unfortunately, as no faults have been identified, there is nothing further we can do at this stage except to continue monitoring your vehicle's performance.
Should you experience any further issues, please rest assured that we are ready and willing to assist you. We sincerely apologise for any inconvenience this matter may have caused.
Best regards,
Bidvest McCarthy Toyota
Thank you for bringing your concern to our attention.
We truly appreciate your frustration and understand that this must have been an unpleasant experience for you.
May we kindly clarify the matter from our perspective?
Your vehicle was booked in for a diagnostic due to a noise you noticed inside the car. Upon inspection, it was found that the gearbox was faulty, and we proceeded to repair it. After the repair, you noted that the noise had reduced but was still noticeable.
As you remained dissatisfied, you requested a new gearbox. Since you are insured with Innovation Group, they have their own processes for authorising repairs or replacements. They arranged for an assessment, but your claim was rejected as no fault was found with the gearbox. The assessor suggested that it might be a workmanship issue. As a result, the gearbox was reevaluated, fixed, and confirmed to be in perfect condition.
However, you were still dissatisfied as the noise persisted.
Your vehicle was then booked with Toyota SA, where a back-to-back test was conducted with another vehicle of the same specifications. The sound was determined to be normal for this model.
Unfortunately, as no faults have been identified, there is nothing further we can do at this stage except to continue monitoring your vehicle's performance.
Should you experience any further issues, please rest assured that we are ready and willing to assist you. We sincerely apologise for any inconvenience this matter may have caused.
Best regards,
Bidvest McCarthy Toyota
KH
Khethiwe H's updateReviewer Update
25 Sept 2025, 10:42HI There,
Thank you for your response, however, its exactly what I said in my review its now up to your potential customers to decide on what they do with the review and your feedback provided.
You missed a point about my petrol to and from Durban - Scottsburg, they brought my car back with an empty tank, do you care to respond to that?
Kind regards,
Thank you for your response, however, its exactly what I said in my review its now up to your potential customers to decide on what they do with the review and your feedback provided.
You missed a point about my petrol to and from Durban - Scottsburg, they brought my car back with an empty tank, do you care to respond to that?
Kind regards,
KH
Khethiwe H's update25 Sept 2025, 10:42
Reviewer Update
HI There,
Thank you for your response, however, its exactly what I said in my review its now up to your potential customers to decide on what they do with the review and your feedback provided.
You missed a point about my petrol to and from Durban - Scottsburg, they brought my car back with an empty tank, do you care to respond to that?
Kind regards,
Thank you for your response, however, its exactly what I said in my review its now up to your potential customers to decide on what they do with the review and your feedback provided.
You missed a point about my petrol to and from Durban - Scottsburg, they brought my car back with an empty tank, do you care to respond to that?
Kind regards,
Bidvest Mccarthy Toyota's replyOfficial
29 Sept 2025, 13:06Dear Khethiwe,
Thank you for your response.
However, this is not the appropriate platform to discuss the matter further. Kindly direct any further communication to ***.
Best regards.
Thank you for your response.
However, this is not the appropriate platform to discuss the matter further. Kindly direct any further communication to ***.
Best regards.
Bidvest Mccarthy Toyota's reply29 Sept 2025, 13:06
Official
Dear Khethiwe,
Thank you for your response.
However, this is not the appropriate platform to discuss the matter further. Kindly direct any further communication to ***.
Best regards.
Thank you for your response.
However, this is not the appropriate platform to discuss the matter further. Kindly direct any further communication to ***.
Best regards.