EE
Ewan E

1 reviews | Active since Jul 2022

05 Jun 2026, 09:08

Threats, false accusations, profanity, and large amounts of lost money came standard with my purchase at Bidvest McCarthy Toyota Midrand.

I was treated horribly by the Automark team at Bidvest McCarthy Toyota Midrand. I was verbally abused, threatened multiple times, accused of lying and much, much more. This came from the fact that they sold me a car with a timing chain problem, which is not their fault, but they continually tried to sidestep their duties as defined by the CPA.

I did not want the car the have a big problem, it was not my fault, but unfortunately this was the reality. Again, it was not their fault either but, the way they handled it was apauling.

One of the threats made was that they would drag the process out as far as they could to hurt me financially. since they refused any sort of loan vehicle arrangement, I had to arrange transport at my own cost for a period of roughly four months, all while still paying an insurance premium and finance installment. The car was even taken for a joyride at almost 190km/h while they were supposedly fixing the problem.

Well, they were true to their word and dragged the process out. It took them four months to finally cancel the deal after failing to fix the issue multiple times. I lost more than R50 000.

I will never be buying from them again.

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Replies (1)
Bidvest Mccarthy Toyota
Bidvest Mccarthy Toyota's reply10 Jun 2026, 07:31
Official
Dear Ewan,

We are very sorry to hear about your recent experience at our Midrand dealership.
The matter has been escalated to management to be investigated.
We will revert back as soon as we have a better understanding of what transpired.

If you have any further information that you would like to share with us or need any assistance in the interim, please communicate with us at ***.

Thank you for your patience while we look into this matter.

Best Regards, 
Bidvest McCarthy Toyota