SMH

I've been taking my vehicle to the Midrand branch for 3 years. And every year the same issue (knocking sound when braking) is noted on the job card and every year after the service the same issue re-surfaces?!?! on one occasion I had requested my tires to be rotated I had spoken with Mandy and unfortunately it did not happen during that service (I later paid tiger wheel and tire to assist) recently the vehicles book of life was not stamped, Mercia had assisted during this service, we had called each other a few times to arrange someone to come through to work to stamp the service book (and by we I mean ME) after about a month I went back and got it stamped myself. I recently noticed after the last service the original drivers mat was missing (I have a rubber mat over it so didn't notice it was missing) I called spoke with Mandy who initially had said because I had reported it sometime after the service it would be hard to trace, I understood that, I made her aware that because we work from home and the vehicle is parked in the garage it is seldom used, it was only picked up when the vehicle was being washed, which I agree was sometime later, Mandy said she would follow up with her team and revert back to me. Three days later and still no call, I mean I understand it’s a Freaking mat, I can buy 10 more, but make like you give a $hi! and do me the decency of a phone call at least!!