1 reviews | Active since Aug 2016
Sloppy, rushed and poorly conducted
Visited Bidvest Mccarthy Toyota Durban North to do my annual vehicle service on Tuesday the 17th June 2025.
Of all the previous times visiting to do my service, this specific time left a "very bitter taste in my mouth"
I do not have a service plan so I have to pay cash for the service they provide, and this occasion was "sloppy, rushed and very poorly conducted "
Normally the service advisor would call you throughout the day to inform you on the status of your vehicle and if there is any additional faults they pick up, with the amounts they charge you on top of the service charge. But on this occasion I wasn't called once, we infact had to call the consultant 5 hours after leaving our vehicle to check if everything's fine as we had not heard from her, only for her to tell us that our vehicle had not even gone in yet as they are very busy.
Clear case of Toyota, a reputable company choosing "Quantity and compromising Quality"
At 4pm the first call we got was to say our vehicle was ready to pick up, upon pick up I've noticed the car wasn't washed , her excuse was there was no water, the inside not vacuumed! I didn't know you needed water to vacuum but nonetheless the issues they found like bulbs not working and stuff, which they could have called me and I would have told them to replace it or wiper blades worn off all of that were not told to ...this would have been an extra amount on top of my vehicle service charge ( which I won't have a problem to pay), but due to them being so busy I wasn't granted a call to be informed of these issues. It was however put on a report and told to me before I pay for my initial service.
Sloppy, rushed and quality was compromised
Will NEVER visit them again!!
We are truly sorry to hear about your experience.
Our capacity for servicing vehicles is limited to 35 per day, and we strive to complete all services by the end of each business day. Services are provided on a first-come, first-served basis, unless customers choose our express service, which is completed while you wait. Our service consultants typically call customers when their car is about to be serviced and provide regular updates throughout the day. It seems that you did not receive an update because your car had not yet been sent in for service when you called our center.
We sincerely apologise for any dissatisfaction with the service you received. We would like to invite you to return to our service center, where we will wash and vacuum your vehicle and replace any blown bulbs at no charge.
Our team will also conduct a thorough inspection to ensure everything is in order and that you are satisfied with the outcome.
Please allow us the opportunity to rectify this situation.
Once again, we apologise for the inconvenience.
Best regards,
Bidvest McCarthy Toyota
We are truly sorry to hear about your experience.
Our capacity for servicing vehicles is limited to 35 per day, and we strive to complete all services by the end of each business day. Services are provided on a first-come, first-served basis, unless customers choose our express service, which is completed while you wait. Our service consultants typically call customers when their car is about to be serviced and provide regular updates throughout the day. It seems that you did not receive an update because your car had not yet been sent in for service when you called our center.
We sincerely apologise for any dissatisfaction with the service you received. We would like to invite you to return to our service center, where we will wash and vacuum your vehicle and replace any blown bulbs at no charge.
Our team will also conduct a thorough inspection to ensure everything is in order and that you are satisfied with the outcome.
Please allow us the opportunity to rectify this situation.
Once again, we apologise for the inconvenience.
Best regards,
Bidvest McCarthy Toyota
Thank you for your prompt response.
I usually book with you guys for the "full customer experience" that Toyota is known to give, unfortunately this time was not the case.
Thank you for the offer but I would have to decline as my intention was to create awareness not for "free stuff".
Saying this I would still book my next service with Toyota offering them a chance to redeem themselves.
Kind regards
Zaida
Thank you for your prompt response.
I usually book with you guys for the "full customer experience" that Toyota is known to give, unfortunately this time was not the case.
Thank you for the offer but I would have to decline as my intention was to create awareness not for "free stuff".
Saying this I would still book my next service with Toyota offering them a chance to redeem themselves.
Kind regards
Zaida
We will ensure a better experience upon your next visit. :)
We will ensure a better experience upon your next visit. :)