Shocking Service

I would like to express my utmost dismay with the poor/lack of service that I received at Bidvest McCarthy Toyota Lynnwood. One would assume as a consumer that the OEM would provide you with world class service but clearly I was proven wrong. I took my double cab in for its 160 000km service on 25 April 2022.

On arrival the staff was friendly and asked me to sign various pieces of paperwork for the major service. They omitted to do a body condition inspection during receipt and delivery of the service. I asked the service consultant if I could fetch my bakkie the following morning to which they agreed.

My dad and I returned on Tuesday morning 26 April to fetch my bakkie after settling the heavy service bill of R7876.00

On closer inspection of my bakkie we found that it was never washed or cleaned at all as pointed out by by dad who took my bakkie home for me. I called the service consultant Alfredo jv Rensburg to express my dismay around the state of my vehicle given the time Toyota had to work on it and the price that I had to pay. I also asked Alfredo if they do any checklist inspections prior to delivery, which he confirmed. I struggle to believe this given my experience. At this point in time I didn’t spend time going through the entire vehicle and raised the question to Alfredo if my bakkie was actually serviced given the state of my vehicle and I the fact that I never saw the old parts that were apparently replaced. Alfredo asked me to send him pictures of the vehicle and told me that the dealer principle would call me.

I then inspected my bakkie the following day and found coolant messed in the engine bay and traces of oil on all the differentials and sump. Seeing that all of the oils and coolant in the bakkie was drained and refilled one would expect that it would be filled to at least the minimum level when cold which is not the case.

I took pictures of all of this and shared it with Alfredo via WhatsApp as per his request. I then also tried to make a follow telephone call which was ignored and never returned. I also never received a post service call from Bidvest McCarthy Toyota Lynnwood. This now brings me to this point where I would like to warn other Toyota owners to never service your vehicle at McCarthy Toyota Lynnwood.

Toyota offer superior service at Barlow World Centurion where my Landcruiser and I only experienced the best. I would strongly recommend that Bidvest McCarthy Toyota Lynnwood benchmarks with other service providers. One to call out where I also service one of my other vehicles is Bidvest McCarthy VW Silver Oaks, which are one of the top ranking service dealerships. The service in general from McCarthy Toyota Lynnwood is shocking also given the fact that they are representing Toyota and the prices that they charge.