Seriously Lacking Customer Service & Communication

When buying my Demo Toyota from Bidvest McCarthy Toyota Lynnwood, I had to ask for my Book of Life. They didn't even bother to stamp / fill in the first service. I never received a spare key. After months I received my spare key. When I lost my main key, the spare key was never coded so didn't work in my car. They wanted to charge me R18,000 for a new unit. I had to get a locksmith out to code my key for me for approx. R1,500.

The sales guy was professional & nice when I bought my car, but didn't make sure that I had everything I needed. I will NEVER buy anything from them ever again.