JH
Jaco H
1 reviews | Active since Jun 2020
10 Mar 2026, 16:01
Richardsbay Toyota poor/no service
I have phoned Richardsbay Toyota three times and nobody answering phones. 2 Calls I selected service department for service booking option and nobody answer and call cancel after 3 minutes. 1 Call I let the phone keep on ringing without making a selection since automated answering service said that the call will then be answered by the receptionist. Spend just over 13 minutes holding for someone to answer phone at the dealership and without success. How many customers experience this and just decide to go somewhere else. How much business are you losing by giving such poor service. I have the phone call recordings in case you doubt my review
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Bidvest Mccarthy Toyota's replyOfficial
11 Mar 2026, 09:29Dear Jaco,
Thank you for bringing your concern to our attention.
We sincerely apologise for your recent experience. As confirmed by our service manager during his call with you, we are currently experiencing technical issues with our telephone lines. Please rest assured that we are addressing this matter as a priority, as it is very important to us.
We are working diligently to resolve the issue and hope to have it fixed by the end of today.
Once again, we apologise for the inconvenience caused and truly appreciate your understanding.
Best regards,
Bidvest McCarthy Toyota
Thank you for bringing your concern to our attention.
We sincerely apologise for your recent experience. As confirmed by our service manager during his call with you, we are currently experiencing technical issues with our telephone lines. Please rest assured that we are addressing this matter as a priority, as it is very important to us.
We are working diligently to resolve the issue and hope to have it fixed by the end of today.
Once again, we apologise for the inconvenience caused and truly appreciate your understanding.
Best regards,
Bidvest McCarthy Toyota
Bidvest Mccarthy Toyota's reply11 Mar 2026, 09:29
Official
Dear Jaco,
Thank you for bringing your concern to our attention.
We sincerely apologise for your recent experience. As confirmed by our service manager during his call with you, we are currently experiencing technical issues with our telephone lines. Please rest assured that we are addressing this matter as a priority, as it is very important to us.
We are working diligently to resolve the issue and hope to have it fixed by the end of today.
Once again, we apologise for the inconvenience caused and truly appreciate your understanding.
Best regards,
Bidvest McCarthy Toyota
Thank you for bringing your concern to our attention.
We sincerely apologise for your recent experience. As confirmed by our service manager during his call with you, we are currently experiencing technical issues with our telephone lines. Please rest assured that we are addressing this matter as a priority, as it is very important to us.
We are working diligently to resolve the issue and hope to have it fixed by the end of today.
Once again, we apologise for the inconvenience caused and truly appreciate your understanding.
Best regards,
Bidvest McCarthy Toyota