Poor Service, Misleading Information & Unprofessional Conduct

I deeply regret buying a Renault Kiger from Toyota McCarthy Gezina in April 2025. This has been the worst customer experience I’ve ever had.

From day one, I was misled. The car developed serious issues — including a damaged head gasket and faulty suspension — within weeks. After investigating, I found documents inside the vehicle showing it had previously been repaired. I think the car was involved in an accident. None of this was disclosed at the time of sale after I had asked.

When I raised these serious concerns, I was met with dishonest and inconsistent stories from the anddis manager and manager. First, I was told the head gasket was cracked. Later, they denied it could even crack. Worse still, silicone had been app**** to the gasket — an obvious attempt to cover up the issue instead of repairing it professionally. After collecting the car we noticed that the paddle rubber is missing. I asked about it but did not get an answer.

The manager later called me to come to the dealership — only to waste our time. He took us to the workshop where the car was fixed. When we asked him why we were there, he was surprised. He could not provide any documents to show what was done to the car. He then gave us the Ombudsman’s contact details and said we must escalate the matter because he can’t help us and there is nothing wrong with the car after being told by his mechanic that there’s suspension issues.

After this, we called the dealer principal, who promised to follow up on Monday, 26 May 2025. He never did.

When I couldn’t take the car in myself, I sent my brother — and he was chased away and treated with complete disrespect. This kind of behaviour is not only unprofessional, it’s offensive.

This dealership has shown: • No transparency • No accountability • No respect for customers

I am left with a damaged vehicle I never would have agreed to buy if I had known the truth. I am not happy with treatment and service I got from Toyota McCarthy Gezina. They are not to be trusted.