1 reviews | Active since Nov 2016
Poor Service from Bidvest Toyota
Complaint: Poor Service from Bidvest Toyota – Toyota Quantum Panel Van Purchase • Bought Toyota Quantum Panel Van from Bidvest Toyota—a major dealership, not a backyard seller • Expected professional service, but received substandard treatment • Vehicle delivered without valet and with unresolved faults • Back left indicator still not working • Windscreen chip spreading • Minor body scratches not addressed • Charged for licence & registration—had to do it myself • Vehicle not roadworthy on delivery • Failed roadworthy due to worn front tyres—had to replace at own cost • Promised refund for licence, registration & number plates—still not received • Poor communication and follow-up despite multiple calls and emails This was a business purchase for The Cookie Factory, and we expected better from a dealership of Bidvest Toyota’s reputation.
Thank you for reaching out and sharing your concerns with us. We truly appreciate your feedback and understand how frustrating this situation has been for you.
We recognise that, at the time of your initial inquiry, you were abroad and unable to see the vehicle in person. To assist you, we provided detailed images and videos to help you make a well-informed decision. Our intention was always to support you, and we want to assure you that we care about your satisfaction. We also communicated that if you were not fully satisfied with the vehicle after delivery, you had the option to return it.
During the roadworthy test, we learned that the vehicle required new tires. We took immediate action to authorise and pay for these tires without any charge to you. Regarding the licensing and registration fee, we understand that the delay on our side was inconvenient. Please know that we're committed to resolving this. If you could send us the invoice, we will prioritise processing your refund.
We also want to address your concerns about the chip on the windscreen. We had it professionally repaired, and while you requested a replacement, we believed it was not necessary since it wasn’t a structural issue. We apologise if this decision added to your frustration.
It saddens us to hear that you feel our service was unprofessional. We strive to exceed expectations and maintain transparency in our business practices. Your experience matters to us, and we genuinely regret any miscommunication.
Thank you for your understanding, and we hope to resolve any remaining issues for you soon.
Warm regards,
Bidvest McCarthy Toyota
Thank you for reaching out and sharing your concerns with us. We truly appreciate your feedback and understand how frustrating this situation has been for you.
We recognise that, at the time of your initial inquiry, you were abroad and unable to see the vehicle in person. To assist you, we provided detailed images and videos to help you make a well-informed decision. Our intention was always to support you, and we want to assure you that we care about your satisfaction. We also communicated that if you were not fully satisfied with the vehicle after delivery, you had the option to return it.
During the roadworthy test, we learned that the vehicle required new tires. We took immediate action to authorise and pay for these tires without any charge to you. Regarding the licensing and registration fee, we understand that the delay on our side was inconvenient. Please know that we're committed to resolving this. If you could send us the invoice, we will prioritise processing your refund.
We also want to address your concerns about the chip on the windscreen. We had it professionally repaired, and while you requested a replacement, we believed it was not necessary since it wasn’t a structural issue. We apologise if this decision added to your frustration.
It saddens us to hear that you feel our service was unprofessional. We strive to exceed expectations and maintain transparency in our business practices. Your experience matters to us, and we genuinely regret any miscommunication.
Thank you for your understanding, and we hope to resolve any remaining issues for you soon.
Warm regards,
Bidvest McCarthy Toyota