1 reviews | Active since Nov 2025
Poor service from bidvest MacCarthy edenvale
<div>My wife booked her car for a service and not for the first time they call and start saying this is wrong and that is wrong with the car, assuming just because it a female that can just say anything is wrong and they are going to pay. It was also noted at to have a light bulb changed which takes 2 mins to change they charge a huge fee of R450.50, which they could have done in the fee they charging me as the engine was already being worked on. I took the car to another mechanic, the first time to double check what they were saying was true on what was wrong and it checked everything and said there were not issues it was all intact and functioning as required. So it leads me to believe that the staff working there are out to make money and that is the only motivation and not to assist the customer. I have tried calling the service manager on the following number provided 071 *** ****, however the person does not answer the phone</div>
Thank you for reaching out and sharing your concerns with us. We truly value your feedback, and it's important to us to address your points effectively.
At Bidvest McCarthy Toyota, we are committed to upholding high standards of integrity and professionalism in all our dealings. Our technicians conduct thorough inspections of each vehicle during service, documenting any issues that may require attention. We ensure that these findings are clearly communicated to you, and any repairs or replacements are carried out only with your approval. Regarding your request for an additional discount, we appreciate your understanding that, while we aim to support our customers as much as possible, we are unable to provide further discounts beyond what you already receive through our Toyota Value Service.
We maintain transparent records of our quotes to foster open communication. If you have any questions or feel that any information was unclear, we encourage you to connect with our service manager at ***. We are here to help clarify any concerns.
We regret to hear that your wife felt her experience fell short of our usual standards, and we sincerely apologise for any discomfort caused. Your feedback is crucial for our continuous improvement, and we are committed to ensuring that all our customers feel valued and respected. Please feel free to reach out to the dealership directly for any further assistance.
We appreciate the opportunity to resolve this matter constructively.
Best regards,
Bidvest McCarthy Toyota
Thank you for reaching out and sharing your concerns with us. We truly value your feedback, and it's important to us to address your points effectively.
At Bidvest McCarthy Toyota, we are committed to upholding high standards of integrity and professionalism in all our dealings. Our technicians conduct thorough inspections of each vehicle during service, documenting any issues that may require attention. We ensure that these findings are clearly communicated to you, and any repairs or replacements are carried out only with your approval. Regarding your request for an additional discount, we appreciate your understanding that, while we aim to support our customers as much as possible, we are unable to provide further discounts beyond what you already receive through our Toyota Value Service.
We maintain transparent records of our quotes to foster open communication. If you have any questions or feel that any information was unclear, we encourage you to connect with our service manager at ***. We are here to help clarify any concerns.
We regret to hear that your wife felt her experience fell short of our usual standards, and we sincerely apologise for any discomfort caused. Your feedback is crucial for our continuous improvement, and we are committed to ensuring that all our customers feel valued and respected. Please feel free to reach out to the dealership directly for any further assistance.
We appreciate the opportunity to resolve this matter constructively.
Best regards,
Bidvest McCarthy Toyota