NN
Nhlonipho N
1 reviews | Active since Apr 2013
08 Jul 2025, 12:39
Pathetic After Sales Servie from Hatfield Toyota
Bought a car from Bidvest McCarthy Toyota and the service was well and great until after i had collected the car,
The sales agent promised to deliver the plates, which up to almost 2 weeks after i have had to call in and follow up. Promises to deliver the plates were made and at the last minute to be told the manager has cited they do not deliver number plates due to the "Risk" and will use Postnet to deliver. After paying for delivery and Licensing fees, i had to courier the plates at my own Cost.
Helpful (0)
Replies (1)0
Replies (1)
Bidvest Mccarthy Toyota's replyOfficial
09 Jul 2025, 11:28Dear Nhlonipho,
Thank you for bringing your concern to our attention. As we explained earlier, there was a delay with the dealerstock, which in turn caused a delay with the number plates. We did offer to have the number plates couriered to you, but you declined and chose to use your own courier instead. Our sales manager also offered to refund you for the courier costs.
We sincerely apologise for the delay in the process. We will make every effort to ensure that, barring any circumstances beyond our control, our processes are quick and convenient to prevent future dissatisfaction.
Best regards,
Bidvest McCarthy Toyota
Thank you for bringing your concern to our attention. As we explained earlier, there was a delay with the dealerstock, which in turn caused a delay with the number plates. We did offer to have the number plates couriered to you, but you declined and chose to use your own courier instead. Our sales manager also offered to refund you for the courier costs.
We sincerely apologise for the delay in the process. We will make every effort to ensure that, barring any circumstances beyond our control, our processes are quick and convenient to prevent future dissatisfaction.
Best regards,
Bidvest McCarthy Toyota
Bidvest Mccarthy Toyota's reply09 Jul 2025, 11:28
Official
Dear Nhlonipho,
Thank you for bringing your concern to our attention. As we explained earlier, there was a delay with the dealerstock, which in turn caused a delay with the number plates. We did offer to have the number plates couriered to you, but you declined and chose to use your own courier instead. Our sales manager also offered to refund you for the courier costs.
We sincerely apologise for the delay in the process. We will make every effort to ensure that, barring any circumstances beyond our control, our processes are quick and convenient to prevent future dissatisfaction.
Best regards,
Bidvest McCarthy Toyota
Thank you for bringing your concern to our attention. As we explained earlier, there was a delay with the dealerstock, which in turn caused a delay with the number plates. We did offer to have the number plates couriered to you, but you declined and chose to use your own courier instead. Our sales manager also offered to refund you for the courier costs.
We sincerely apologise for the delay in the process. We will make every effort to ensure that, barring any circumstances beyond our control, our processes are quick and convenient to prevent future dissatisfaction.
Best regards,
Bidvest McCarthy Toyota